All the facilities were GOOD, and if you need there's free parking on-site. The host was very amiable, and planned late check-out for us.

Incredible and particularly good location, right near the slopes. In general pleasant and welcoming staff.

The value for money was great, and we got a spacious and tasteful suite with all the necessary amenities. The location was perfect for accessing the slopes, and the staff, especially Mariela at reception, were kind and helpful, making us feel at home.

The hotel breakfast menu could use some improvement, with more variety and higher quality options.

huge apartment with location by a higher standard then other european ski resorts. setting next to " the tavern ", and the mountains.

The highest floor, ski slope exit, amazing 2-bedroom apartment with warm, well-equipped rooms and good internet. Great restaurant, pleasant and comfortable room, friendly staff. Nice view, full heating, comfortable bed and pillows. Spacious, modern kitchen, large balcony, clean and functional apartment. Onsite bowling alley and arcade games for kids.

This grand apartment is based right next to the slopes. The pool is very clean — useful on hot days. Nice service is a plus...

Great location, ski in and out onto a green run. Ski room v useful. Comfortable apartments for a family of 9. Good communication via WhatsApp. WiFi and staff friendly.

Nothings.

our stay at the apartment in pamporovo was exceptional. the spacious rooms and warm atmosphere exceeded our expectations. the apartment had everything we needed, including a well-equipped kitchen and good wifi. the staff was friendly and helpful, making us feel right at home. definitely a memorable experience exploring the coast.

Bathroom had an unpleasant smell.

The location of the apartment was great, providing easy access to the slopes and ski-to-door convenience. The spaciousness of the apartment was also a big plus, allowing for a comfortable stay. having a cozy fireplace in the apartment was a nice touch, creating a warm and inviting atmosphere.

The construction work seemed sloppy and poorly executed, with fixings on the walls coming off and loose electrical sockets. The cleanliness of the apartment also left something to be desired, with leftover used shampoo bottles in the bathroom tub from previous guests.

We had a fantastic stay here at this place. The location was perfect, right on the street and very close to the ski slopes. We loved being able to walk to the slopes and enjoy a day of skiing without any hassle. The room was spacious and had all the amenities we needed, including an in-room safe and free Wi-Fi. The flat-screen TV was a nice touch and we enjoyed relaxing in the bar/lounge area after a long day on the slopes. The staff were friendly and attentive, making sure we had everything we needed for a comfortable stay. we were very impressed with the service and quality of this hotel.

We highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

During our Christmas ski trip, we enjoyed the convenience of having easy access to the pistes and a well-stocked supermarket nearby. The ski resort staff were incredibly friendly and helpful. the spacious and warm apartments featured a cozy fireplace that made our stay even more enjoyable.

Our experience was marred by logistical challenges. The building only had escalators going upwards, making it difficult for elderly guests and impossible for disabled or mothers with cribs to move around the hotel.

This hotel apartment is super amazing as it is located right next to the main ski lift at Studenetz. The location is very convenient as it is near to ski slopes and provides transportation which is excellent. The cleanliness of the room is great with very friendly and helpful staff. The hotel facilities such as the spa, sauna, swimming pool, and bowling are perfect and there is also parking available.

Nothing, all was good.

The location was great, close to the slopes and a supermarket. The room was spacious and clean, with a nice view. The staff was helpful, solving any problem quickly. The restaurant had good food, and there were other options nearby.

The breakfast could have been better.

The location was perfect, just a short walk to the slopes. The apartment itself was convenient and cozy, with a lovely fireplace. I also appreciated the friendly staff, especially Rumiya who made my stay enjoyable. I highly recommend this hotel.

My recent stay at the Grand Monastery was fantastic. I stayed for a week for a ski vacation. The staff, especially Mariela at the reception, were friendly and helpful. The location was perfect with direct access to the slopes. The apartment was clean and well-equipped. The Mahana restaurant was excellent. The spa center, complete with pool and sauna, was a great way to relax after a day on the slopes. The massages from Tania and the Philippine masseur were top-notch.

I would be happy to recommend this hotel.